Onboarding a New Tenant to Your Building's Visitor System
A new tenant moving in is a moment of high risk and high opportunity for the building's visitor workflow. Here's the onboarding playbook that gets them productive in week one.
by Building Intelligence Team
April 8, 2026
What the playbook covers
A new tenant signs the lease. They move in next month. The building’s visitor management platform is supposed to extend to them. If the onboarding isn’t planned, the first month is chaos — the tenant defaulting to phone calls, the receptionist working around them, the audit trail breaking. The buildings that get this right have a playbook.
What gets overlooked
A new tenant signs the lease. They move in next month. The building’s visitor management platform is supposed to extend to them. If the onboarding isn’t planned, the first month is chaos — the tenant defaulting to phone calls, the receptionist working around them, the audit trail breaking. The buildings that get this right have a playbook.
The first 30 days are the test
A new tenant signs the lease. They move in next month. The building’s visitor management platform is supposed to extend to them. If the onboarding isn’t planned, the first month is chaos — the tenant defaulting to phone calls, the receptionist working around them, the audit trail breaking. The buildings that get this right have a playbook.
What good onboarding looks like
A new tenant signs the lease. They move in next month. The building’s visitor management platform is supposed to extend to them. If the onboarding isn’t planned, the first month is chaos — the tenant defaulting to phone calls, the receptionist working around them, the audit trail breaking. The buildings that get this right have a playbook.
See it in action
See how SV3 Visitor supports building teams through tenant onboarding.
