Self-Service Lobby Kiosks: What Actually Works at Class A Buildings
A self-service kiosk in a Class A lobby has to handle pre-registered visitors, walk-ins, vendors, and contractors — without slowing any of them down. Here's the kiosk design that actually works.
by Building Intelligence Team
September 18, 2025
The four paths through the kiosk
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
What the queue tolerates
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
The physical placement matters
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
The tenant brand question
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
See it in action
See how SV3 Visitor’s kiosks handle the full lobby mix at Class A buildings.
