Self-Service Lobby Kiosks: What Actually Works at Class A Buildings
A self-service kiosk in a Class A lobby has to handle pre-registered visitors, walk-ins, vendors, and contractors — without slowing any of them down. Here's the kiosk design that actually works.
by Building Intelligence Team
2025-09-18
The four paths through the kiosk
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
What the queue tolerates
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
The physical placement matters
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
The tenant brand question
Most lobby kiosks were designed for a single use case and asked to handle four. They work great for the pre-registered visitor scanning a QR code, and fall apart on every other path through the lobby. The kiosks that survive in Class A buildings are designed for the full mix from the start.
See it in action
See how SV3 Visitor’s kiosks handle the full lobby mix at Class A buildings.
